Quick Reference
| Command | Permission | Plan | Description |
|---|---|---|---|
/help | Everyone | All | View available commands |
/close | Creator/Staff | All | Close the current ticket |
/reopen | Creator/Staff | All | Reopen a closed ticket |
/claim | Staff | All | Claim a ticket |
/unclaim | Claimer/Staff | All | Release a claimed ticket |
/add | Creator/Staff | All | Add user or role to ticket |
/remove | Creator/Staff | All | Remove user or role from ticket |
/rename | Creator/Staff | All | Rename a ticket channel |
/closerequest | Staff | All | Request ticket closure from creator |
/transcript | Creator/Staff | All | Generate ticket transcript |
/note | Staff | All | Manage internal staff notes |
/tag | Staff | All | Manage ticket tags |
/embed | Manage Messages | All | Send custom embed message |
/setup | Administrator | All | Create ticket infrastructure |
/on-call | Staff/Everyone | All | Manage on-call status |
/reply | Staff | Basic+ | Send canned response |
/priority | Staff | AI Plan | Set ticket priority |
/stats | Staff | Pro+ | View ticket statistics |
/approval | Staff | Enterprise | Manage approval workflow |
/purge | Server Owner | All | Bulk delete tickets |
Find ticket | Staff | All | Context menu: find user’s tickets |
Permission Levels
Commands check permissions in real-time. If staff roles change, permissions update immediately.
| Level | Who |
|---|---|
| Everyone | Any user in the server |
| Creator | The user who opened the ticket |
| Staff | Users with configured staff roles |
| Claimer | Staff member who claimed the ticket |
| Manage Messages | Users with Discord’s Manage Messages permission |
| Administrator | Users with Discord’s Administrator permission |
| Server Owner | The server owner only |
Plan Requirements
Some commands require specific subscription plans:| Plan | Features |
|---|---|
| Free | Basic ticket management commands |
| Basic | + Canned responses (/reply) |
| Pro | + Statistics (/stats), AI priority |
| Enterprise | + Approval workflow (/approval) |
Command Categories
Ticket Management
Open, close, claim, and manage tickets
Staff Tools
Notes, tags, transcripts, and quick replies
Administration
Setup, embeds, approvals, and bulk operations
Utility
Help, on-call status, and user lookups